Shipping Policy

At Hafado, we are committed to delivering your order securely and on time. To ensure a smooth delivery experience, please double-check your shipping information for accuracy at checkout.

Hafado is not responsible for lost, delayed, or misdelivered packages resulting from incorrect address information provided by the customer.

If you have any questions before placing your order, please contact us at [email protected] or call +1 (231) 531-6421 during our support hours.

A. Shipping Timeframes & Costs

United States

  • Handling Time: 5–7 business days (Mon–Fri)

  • Transit Time: 7–10 business days (Mon–Fri)

  • Cut-off Time: 5:00 PM PST

  • Shipping Fee: $7.95

Canada, United Kingdom, Australia

  • Handling Time: 5–7 business days (Mon–Fri)

  • Transit Time: 10–15 business days (Mon–Fri)

  • Shipping Fee: $9.95

📌 Total delivery time = Handling time + Transit time
A tracking number will be emailed to you as soon as your order is shipped.

B. Shipping Carriers

We work with trusted logistics partners, including YunExpress, Yanwen, and China Post.

  • U.S. Orders: Final delivery is handled by USPS

  • Canada, UK, Australia: Final delivery is handled by Canada Post, Royal Mail, or Australia Post

Tracking numbers will include updates from both international and local carriers.

C. Address Changes & Cancellations

  • You may request a shipping address change within 24 hours of placing your order by emailing [email protected]

  • After 24 hours, orders enter production and address changes are no longer possible

  • Orders cannot be changed or canceled after confirmation. If you no longer want the item, you may request a return (if eligible) after delivery

D. Delayed or Missing Orders

If your order hasn’t arrived:

  1. Check your tracking link in the shipping confirmation email

  2. Contact the carrier for delivery updates

  3. Still unresolved? Contact us at [email protected]

📌 If tracking is inactive for 5+ business days, let us know — we’ll follow up with the shipping provider.

E. Shipping Delays

Delivery delays may occasionally occur due to:

  • Severe weather

  • Holidays and peak-season volume

  • Customs clearance or carrier issues

If your package is significantly delayed, please contact our support team.

F. Damaged or Lost Packages

Damaged on Arrival

  • If the package is visibly damaged, reject the delivery if possible

  • Otherwise, contact [email protected] within 48 hours with photos of the item and packaging

Tracking Says “Delivered” But You Didn’t Receive It

  • Wait 24 hours

  • Ask neighbors or household members

  • Contact your local carrier

  • If still not resolved, contact us — we’ll assist with filing a claim

G. Customs Duties & Taxes

Orders shipped to Canada, the UK, or Australia may be subject to customs duties or import taxes.
These charges are determined by your local customs authority.

📌 Hafado is not responsible for these additional fees.
If a customer refuses delivery due to customs charges, shipping fees are non-refundable.

H. Remote Area Shipping

For rural or remote locations, delivery may take an extra 3–5 business days.
If you are unsure whether your address qualifies, check with your local postal provider.

I. Contact Information

If you have any questions or need help with your shipment, please reach out:

  • Email: [email protected]

  • Phone: +1 (231) 531-6421

  • Business Address: 2835 N 14th St, Terre Haute, IN 47804, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)